Kliksoft provides periodical and non-periodical maintenance and technical support services and training courses for the software products and technologies it supplies.
Kliksoft , provides maintenance and support services for Adobe Connect on-premise servers, Moodle learning management systems and connected databases. In addition, it provides hands-on training services for content creation tools such as Adobe Connect modules, Moodle LMS, iSpring Suite, Raptivity, and Adobe Captivate.
SUPPORT SERVICES
Adobe Connect TAM (Technical Account Manager) Support Services
The Adobe Connect TAM ACIM (Adobe Connect Instant Monitoring) service package includes Adobe Connect on-premise licensing and maintenance of the Adobe Connect server software and connected database components. With the TAM ACIM service package, a technical manager is appointed for the execution of Adobe Connect maintenance and technical support processes on behalf of the customer. Technical manager provides regular backup, maintenance, debugging, version update and database performance improvement services once every three months for 12 months.
Moodle Maintenance and Support Services
These services are the periodical maintenance and technical support services for the application server and database, which are offered for the improvement of the existing Moodle platforms of the institutions or the operations for new Moodle implementations. Moodle maintenance services are offered in a single package under two separate service titles:
- Technical consultancy and support services
- Educational consultancy and support services
Moodle installation, backup, maintenance, debugging, version update and database performance improvement services are offered to our customers within the scope of the package. Except for the periodical maintenance service, the problems that require technical support are tested by the technical manager assigned to your institution and the necessary solution is provided.
Within the scope of educational consultancy, weekly or instant training support is provided to the institution. Moodle Tier 2 Support packages are licensed as 12-24-36 month options.
